Membership Frequently Asked Questions
What is your refund policy?
We offer a 30-day money back guarantee. If you are not satisfied with the membership within 30 days of signing up, we will refund the full amount you’ve paid. Please write to us to request for a cancellation.
How do I can cancel my subscription?
If you do not want to continue with the subscription, you will be able to cancel any future payments as long as you submit your request using the “Cancel your subscription” link in your accounts page (please login to see your account) at https://teachablemath.com/my-account/ prior to your next scheduled payment date.
(Please note the cancel link is only active if you are on recurring payment.)
If you cancel after the refund period, there will be no partial (or prorated) refunds on monthly OR annual payments. Cancellations will be effective immediately once the cancellation request has processed. Once processed, your automatic renewal payments will be immediately disabled but you will retain access to the TeachableMath membership until the expiration date on your account is reached. If you did not submit your cancellation request in time and the current month’s payment has already been processed, we will not issue a refund for the current month.
Are you the publisher of our Singapore Math textbooks?
No. We’re not associated with Singapore Math Inc. nor Marshall Cavendish Education Private Limited., who own the trademark “Singapore Math”. However, we are great fans and advocate of the textbooks and workbooks that these companies publish. We use these textbooks ourselves in our math classes and grew up learning math using them in Singapore. The materials and resources we produced are our own creation after using these textbooks in our classrooms. Fundamentally, we are sharing what we know about math education from our background as math learners and educators from Singapore, with teachers and parents in the US, interpreting the US Common Core Standards using “Singapore-based” strategies.
Are there any limits on what I can download?
No, there is no limit. Members have full access to all our available materials, including the worksheets we sell in our online store. We do not offer different membership levels, and do not limit the number of resources you can download each month.
Are there any restriction on how I use the materials from this website?
You may only use the resources, e.g. worksheets, videos, lesson plans, slides, apps etc, for your own teaching needs. You may not resell these materials for commercial profit in any form or manner. You also may not distribute any materials obtained from the membership to other teachers who are not members without our explicit permission.
Can I share my login with other teachers?
Each membership subscription is intended for one user only. Please do not allow non-members to gain access to the community and our resources.
Do you offer School and District Discounts?
We offer a 20% discount for schools and districts who would like to purchase memberships for their staff (minimum 5 members). Please contact us before registering to get your unique discount code.
I have more questions about the membership, how can I contact you?
We highly recommend that you ask questions before purchasing to make sure the community is right for you BEFORE purchasing. Please fill up the question and suggestion form and we will get back to you as soon as we can.
Please refer to our terms and conditions for more details about the TeachableMath Membership.