Membership Frequently Asked Questions
What do I get during the free trial period?
You will have full access as a regular member during the free trial period.
What happens after the trial period ends?
When the trial period ends, you will automatically be billed through your credit card or PayPal, and will continue to be to be billed on the schedule you’ve chosen (monthly, quarterly or yearly) as the subscription level. If you don’t find the program useful, simply cancel your membership before the trial period ends and you will not be billed, and your payment subscription arrangement is cancelled.
What is your refund policy?
We offer a 30-day money back guarantee. If you are not satisfied with the membership within 30 days of signing up, we will refund the full amount you’ve paid. Please write to us to request for a cancellation.
How do I cancel my subscription?
If you do not want to continue with the subscription, you will be able to cancel any future payments as long as you submit your request using the “Cancel your subscription” link in your accounts page (please login to see your account) at https://teachablemath.com/my-account/ prior to your next scheduled payment date.
(Please note the cancel link is only active if you are on recurring payment.)
If you cancel after the refund period, there will be no partial (or prorated) refunds on monthly OR annual payments. Cancellations will be effective immediately once the cancellation request has processed. Once processed, your automatic renewal payments will be immediately disabled but you will retain access to the TeachableMath membership until the expiration date on your account is reached. If you did not submit your cancellation request in time and the current month’s payment has already been processed, we will not issue a refund for the current month.
How can I print out receipts for my payments?
First, log in to your account at https://teachablemath.com/my-account/. Under “Your Membership” section, you’ll see links to view/download your receipts for all your past payments, e.g.
I am based in the UK / not based in the US, are your materials still relevant for me?
If you’re using textbooks developed from Singapore-based strategies, such as Inspire Maths or Maths No Problem, these resources would still be relevant, as the source curriculum and teaching philosophies are consistent with the US based textbooks such as Math In Focus and Primary Mathematics. Our materials are created from our experience and background teaching (and learning) the original curriculum in Singapore and teaching the adapted materials in the U.S. For the selected topics involving measurement units, we have included questions using Metric units along with the Imperial units. Teachers and parents in the UK and other countries can just skip the Imperial unit pages or change them to metric before using.
Are there any limits on what I can download?
No, there is no limit. Members have full access to all our available materials, including the worksheets we sell in our online store. We do not offer different membership levels, and do not limit the number of resources you can download each month.
Are there any restriction on how I use the materials from this website?
You may only use the resources, e.g. worksheets, videos, lesson plans, slides, apps etc, for your own teaching needs. You may not resell these materials for commercial profit in any form or manner. You also may not distribute any materials obtained from the membership to other teachers who are not members without our explicit permission.
Can I share my login with other teachers?
Each membership subscription is intended for one user only. Please do not allow non-members to gain access to the community and our resources.
Do you offer School and District Discounts?
Yes. In addition to exclusive group discounts, you also have the flexibility to add/replace members within your group, and consolidate a single payment for entire group. Read more about how our group membership works.
Are you the publisher of our Singapore Math textbooks?
No. We’re not associated with Singapore Math Inc. nor Marshall Cavendish Education Private Limited., who own the trademark “Singapore Math”. However, we are great fans and advocate of the textbooks and workbooks that these companies publish. We use these textbooks ourselves in our math classes and grew up learning math using them in Singapore. The materials and resources we produced are our own creation after using these textbooks in our classrooms. Fundamentally, we are sharing what we know about math education from our background as math learners and educators from Singapore, with teachers and parents in the US, interpreting the US Common Core Standards using “Singapore-based” strategies.
I have more questions about the membership, how can I contact you?
We highly recommend that you ask questions before purchasing to make sure the community is right for you BEFORE purchasing. Please fill up the question and suggestion form and we will get back to you as soon as we can.
Please refer to our terms and conditions for more details about the TeachableMath Membership.
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